Saudia Cargo has become the first airline to fully integrate cargo.one's latest generation of AI workers into its sales operations. These AI-powered tools are designed to manage incoming requests for quotations (RFQs) continuously and provide responses within seconds. The implementation aims to significantly enhance efficiency and responsiveness in the carrier's air cargo booking process.
This development leverages cargo.one's AI-native operating system, which allows for scalable deployment of these automated workers. The technology is intended to streamline the sales workflow, reducing the time it takes for customers to receive quotes and improving overall service delivery.
For freight forwarders and operations managers, this means a faster and more consistent experience when seeking air cargo quotes from Saudia Cargo. The immediate, 24/7 response capability of the AI system could lead to quicker booking decisions and improved planning, potentially impacting transit times and capacity allocation. It may also reduce the administrative burden on forwarders by providing instant pricing information, allowing them to respond more rapidly to their own clients. This could be particularly beneficial for urgent shipments or those requiring quotes outside of standard business hours.
