Amsterdam Schiphol Airport (AMS) is set to bring the management of its services for passengers with reduced mobility (PRM) in-house from the beginning of 2028. This decision is expected to give the airport greater control over the consistency, quality, and future expansion of these essential services. The transition will involve approximately 1,000 staff members currently employed by Axxicom Airport Caddy, a company that has provided these services at Schiphol for over two decades.
For freight forwarders and logistics professionals, while this news does not directly impact cargo operations or rates, it reflects a broader trend in airport management towards internalizing critical operational functions. Such moves can sometimes indicate a focus on overall airport efficiency and passenger experience, which indirectly contributes to the smooth functioning of the airport ecosystem. A more efficient and well-managed airport environment can lead to better turnaround times for aircraft and potentially fewer delays, which can be beneficial for air cargo operations.